ASB recently underwent a significant PeopleSoft update, aligning with a broader vision for the future. This upgrade not only establishes a stable and well-designed technical environment but also positions ASB for success. In this process, user feedback played a pivotal role, ensuring that the update not only met like-to-like functionality goals but also incorporated valuable improvements. ASB VP of Operations, Miriah Cassidy, was able to give more information.
Q: In what ways does the new software align with the company’s broader technological strategy and vision for the future?
Our vision for the future is to evolve with our users and industry technology. This upgrade created a stable, well-designed technical environment positioning ASB for success. Like the foundation of a house, our system can now support the structure we have planned for the future. ASB is anxious to now build on that foundation and offer solutions for our Sales Team, Home Office, Vendor Partners, and Customers.
Q: Were user feedback and requests taken into consideration during the development of this update? If so, how have these inputs shaped the final product?
Our users are the number one priority. While the goal for this upgrade was functionality, we were also able to implement improvements. The team that worked on this upgrade included hands-on system users and individuals who are front-line with the user community. This ensured functionality changes were in alignment with user-friendly goals. We were also able to reference the large amount of feedback we have documented over the past few years. This feedback is like gold and helps steer our overall direction. As we switch gears from deployment to enhancement path, user feedback becomes essential to our success.
Q: What kind of testing and quality assurance processes were implemented to ensure the reliability and performance of the software update?
Testing was a major part of this project. Our project team drove developer testing, system analyst testing, two full functional testing cycles, two full regression cycles, and six instances of test deployments. The testing team consisted of 29 dedicated testers and the core project team. With over 1,800 test case scenarios the process was intense but well worth the dedication. While it is not possible to catch every potential issue our results were outstanding thanks to this great team.
Q: What kind of support and resources will be available to users as they transition to and familiarize themselves with the updated software?
Our dedicated support team will continue to be here to guide our PS 9.2 users. Through the great relationships with our users, we have gathered feedback during deployment and created helpful guides and deeper instruction. Communication has been a major part of the project and will continue through sharing of tips and tricks as well as road map updates. Our best guidance on support direction comes from our users and we are all ears!
To learn more about American Solutions for Business, visit http://www.americanbus.com.
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